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Once your order is confirmed, you'll receive an SMS with a live tracking link. You can also track from the FoodFleet app under "My Orders" — the map updates every 30 seconds as your courier moves.

We're sorry that happened. Open the FoodFleet app, tap your order, and select "Report an Issue." If you received wrong or cold food, we'll issue a full refund or re-order automatically — no hold music, no forms. You can also call +880 1711-000000 and we'll sort it immediately.

You have a 3-minute window after placing an order to modify or cancel it for free via the app. After that, the kitchen has started preparing your food. If you need to cancel after 3 minutes, call us immediately and we'll do our best — a partial refund may apply if preparation has already begun.

Yes! FoodFleet Catering handles orders from 10 to 500+ people. Select the "Catering" topic in the form above, describe your event, guest count, and date, and our catering team will be in touch within 2 hours with a custom menu and pricing proposal.

When you arrive at a FoodFleet branch, scan the QR code on your table or open the FoodFleet app and select "Dine In." Choose your table number and browse the full menu. Orders go directly to the kitchen and are brought to your table. No flagging down staff required.

We're growing fast and regularly hiring across engineering, kitchen operations, delivery logistics, and design. Use the form above and select "Careers" — include your CV and a line or two about why FoodFleet. We review every application personally and always reply.

Every dish on our menu lists all 14 major allergens clearly. Our kitchen teams are allergy-trained and certified every six months. If you have a severe allergy, please call the branch directly before ordering so we can take extra precautions and confirm cross-contamination risks for your specific dish.